We respect your privacy. This policy explains how we handle personal information when you visit our website, make an enquiry or booking, or stay at Manly Oasis or Queenscliff Oasis.
We may collect information needed to manage enquiries, bookings and accommodation services, including:
We use personal information to manage enquiries and bookings, verify guest identities, process payments and refunds, provide check-in instructions, address maintenance and safety matters, meet applicable legal and building requirements, maintain business records, resolve disputes and operate our website and accommodation services.
All guests aged 18 years and over must provide valid government-issued photo identification before check-in.
We retain copies of identification for guest verification, repeat bookings, booking records and to meet applicable legal, regulatory, insurance and building requirements, including the NSW Short-term Rental Accommodation Code of Conduct.
Access to identification information is limited to relevant purposes, and we take reasonable care to protect it against unauthorised access, use or disclosure.
Payments may be processed through third-party payment providers or booking platforms. We may receive payment confirmations, transaction details and information needed to administer your booking.
Payment providers handle payment information in accordance with their own privacy policies and security arrangements.
We may share relevant personal information with service providers involved in managing your booking or stay, including Lodgify, Airbnb, Vrbo, payment providers, property managers, cleaners and maintenance providers.
We may also disclose information to insurers, strata or building management, professional advisers or government authorities where reasonably necessary or required or authorised by law.
We do not sell your personal information.
Our website may use cookies and similar technologies to support website and booking functionality and understand website usage.
Our website and booking services rely on third-party providers, which may process information in Australia or overseas and have their own privacy policies.
You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.
We take reasonable care when handling personal information and seek to limit access to people who need it for accommodation-related purposes.
You may contact us to ask about personal information we hold about you or to request correction of information that is inaccurate or out of date.
If you have a concern about how we have handled your personal information, please contact us using the details below. We will consider your concern and respond within a reasonable timeframe.
We may update this policy from time to time. The latest version will be published on our website with its updated date.
For questions about this Privacy Policy or how we handle personal information, please contact:
Email: [email protected]