Cancellation Policy

This Cancellation Policy applies to bookings made directly through the Manly Oasis website for Manly Oasis or Queenscliff Oasis. The cancellation terms applicable to your reservation, including refund entitlements and payment deadlines, are those displayed and accepted during the booking process and confirmed in your booking confirmation.

Different cancellation and payment terms may apply depending on the Property, length of stay and booking conditions.

1. Cancellation by the Guest

All cancellation requests must be made in writing using the contact details provided in your booking confirmation.

The refund available for a cancellation depends on the cancellation policy applicable to your booking. That policy specifies:

  • The deadlines by which a cancellation must be made to qualify for a refund.
  • The percentage of paid prepayments refundable at each applicable deadline.
  • Any circumstances in which paid prepayments are non-refundable.

The applicable cancellation deadlines are calculated by reference to the scheduled arrival date.

Any refund remains subject to applicable law and any rights or remedies that cannot lawfully be excluded.

2. Payment Terms

The payment schedule applicable to your reservation will be displayed during the booking process or otherwise communicated by the Host.

Depending on the booking, payment may be required in full at the time of booking or in instalments, with the remaining balance payable by a specified date before arrival.

Guests are responsible for ensuring that payments are made by the applicable due dates.

3. Cleaning Fees and Security Deposits

Any cleaning fees and security deposits or security bonds are dealt with in accordance with the booking confirmation and applicable booking terms.

Security deposits and security bonds are separate from accommodation prepayments and will be returned or released in accordance with the applicable booking arrangements, subject to any amounts reasonably deductible under those arrangements.

The refund treatment of any fees paid is subject to the applicable booking terms and any rights or remedies that cannot lawfully be excluded.

4. Changes to Bookings

Requests to change booking dates, shorten a stay or transfer a reservation are subject to availability and the Host's written approval.

Changes may affect the total booking price, payment due dates and applicable cancellation terms. Any agreed variation should be confirmed in writing.

5. Cancellation or Alteration by the Host

If the Host must cancel or alter a booking before arrival, for example due to fire or other damage to the Property, the Host will:

  • Notify the Guest as soon as reasonably possible.
  • Make all reasonable efforts to offer alternative dates or accommodation at another rental property owned or controlled by the Host, on terms acceptable to the Guest.
  • If alternative dates or accommodation cannot be arranged on terms acceptable to the Guest, refund amounts paid to the Host for the booking that cannot be provided, including the accommodation fee, any booking deposit and any applicable cleaning fee, and arrange for the release of any security bond held by pre-authorisation.

Nothing in this section limits any rights or remedies available under applicable law.

6. Licence Agreements and Other Booking Terms

This Cancellation Policy must be read together with the booking confirmation, applicable Property rules and any separate written Licence Agreement or other booking agreement.

Where a separately executed Licence Agreement contains cancellation terms that conflict with this policy, the Licence Agreement will prevail to the extent of the inconsistency.

7. Your Legal Rights

Nothing in this Cancellation Policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law.

8. Contact

For cancellation requests or booking changes, please contact us using the contact details provided in your booking confirmation.